Ruth joined Willson Grange in November 2016 following 10 years as a service
co‐ordinator for Clover Technical Services (an industrial refrigeration and
air‐conditioning company. Ruth loves to chat and build up a rapport with existing
and prospective clients on the phone:"It’s one of the perks of the job!"
she smiles.
Joking apart, Ruth is as professional as she is engaging, and views the warm,
friendly approach as key to a positive response.
"When you connect with a person,
they are much more likely to listen to what you have to say, and take time to consider
the services we have on offer. It’s often the start of a journey for them, so it’s
important we start out on a sound footing. The relationship can just grow from there."