Ruth is one of the newest members of the client servicing team. She joined Willson Grange in November 2016 following 10 years as a service co‐ordinator for Clover Technical Services (an industrial refrigeration and air‐conditioning company) and has settled into her new role with consummate ease. Ruth loves to chat and build up a rapport with existing and prospective clients on the phone:"It’s one of the perks of the job!" she smiles.
Joking apart, Ruth is as professional as she is engaging, and views the warm, friendly approach as key to a positive response. "When you connect with a person, they are much more likely to listen to what you have to say, and take time to consider the services we have on offer. It’s often the start of a journey for them, so it’s important we start out on a sound footing. The relationship can just grow from there."